Custom Made Jewelry Handmade in Ohio
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FAQ

 What makes M Renee Design unique?
• EXCLUSIVITY
 M Renee Design pieces are made in limited quantities. This means no more than 5 duplicates EVER! You will have the satisfaction of knowing that you can stand out, be different and have wearable art pieces that are not worn by the masses. Also, you can Purchase even more exclusive pieces from the ONE OF A KIND collection.
• THE UNIQUE FACTOR
 A handcrafted artisan jewelry piece takes lots of designing, planning, skill, talent and care. These essential elements are what make handmade jewelry different from mass produced jewelry.  As a result of this, each piece of jewelry can be overtly different from one to the next. Take pride in your jewelry's differences, they are made especially for YOU!
• CUSTOM CREATIONS
 Customized jewelry is available upon request.  Jewelry can be made to match something specific or made to order with the specific design of beads or chain that you choose. Design your own necklace, bracelet or earring to have a one of a kind creation that no one else can purchase. Email monica@mreneedesign.com   to tap into your creative side & personalize a design that’s uniquely you.
• EDUCATION
Would you like to know how your item was created, how to clean it, what to do if you need a repair, and what the stones symbolize etc.? M  Renee Design is just an email away. Your designer has a wealth of knowledge about your created pieces. Find out all you need and want to know with ease.
• CONVENIENCE
Why not be comfortable shopping from home, taking your time to decide what you want? Make your selection, enter your information, and then click a button to have your items delivered right to your door. It's that easy! And all secured by Pay Pal.

 How long does it take to make each piece of jewelry?
Each piece of jewelry is made by Jewelry Artisan Monica Warren by hand. The time dedicated to each piece depends on the amount of detail and complexity of the design. An extremely simple piece can take around 30 minutes; while an extremely detailed piece can take many hours.

What is the difference in Gold Filled, Gold Vermeil and Silver/Gold plated?

We all know that pure gold is expensive and can cost you hundreds of dollars for a simple chain. One of M Renee Designs goals is to provide you quality metals that will not irritate your skin or turn various colors at an economical price.

  • Gold filled chain/wire consists of several mechanically bonded layers. A non precious base is covered with the outside layer of at least 10K gold.  It is not the same as gold plated, so it should not wear off or tarnish and has a longer lifespan than gold plated or gold vermeil.

    • Gold Vermeil is a more expensive version of gold plated jewelry. It is made of sterling silver and coated or plated with at least 10k gold. Be especially careful to keep away from large amounts of water (shower, pool, hot tub etc.) and limit contact with perfumes, lotions and hairsprays as much as possible.
  • Gold or silver plated is a term used to describe the process of plating jewelry made of non precious base metal with a thin layer of gold or silver. It will naturally wear thinner with time due to polishing and exposure to skin salts.  Be especially careful to keep away from large amounts of water (shower, pool, hot tub etc.) and limit contact with perfumes, lotions and hairsprays as much as possible.


 What is the custom made jewelry/"design my own jewelry" process?
Customized jewelry is available upon request.  Jewelry can be made to match something specific or made to order with the specific design of beads or chain that you choose. Design your own necklace, bracelet or earring to have a one of a kind creation that no one else can purchase. Email monica@mreneedesign.com  to tap into your creative side & personalize a design that’s uniquely you
Please keep in mind that Special orders will be more expensive than other items online due to the personal time, labor & consulting process that will take place. There will always be an estimate given before work is started on the order.
 
 What does limited edition and one of a kind jewelry mean?

 All M Renee Design pieces are made in limited quantities unless marked One of A Kind. Accessories are what make a plain outfit pop and M Renee Design does not mass produce any designs. Limited edition means no more than 5 duplicates are ever made! One of A Kind means a specific piece will not be recreated. When you buy a One of A Kind piece, you can be assured that you are buying the first and the last of that exact design.


What happens if the jewelry I receive looks different than the item on the website?
All pictures on the website are a close representation of the jewelry that will be sent to you in the mail. Because the jewelry is handmade and stones are never exactly the same, each piece may vary slightly from the next. Natural stones often vary slightly in color, shape, size and texture. Take pride in your jewelry differences, they are made especially for YOU!

 Is M Renee Designs sold in retail stores?
M Renee Design jewelry is currently not sold in retail stores and is exclusively sold online or by M Renee Design Representatives. Would you like to see M Renee Design jewelry in a boutique near you? Let us know! If the demand is great M Renee Design pieces can be available in your city. Click on the questions and comments page & let us know what city you would like to shop for our jewelry in person. To get more information about selling in your retail establishment or to become a representative emailmonica@mreneedesign.com
 
 What happens if my jewelry breaks?
 We encourage all jewelry that has broken in the first six months after purchase from normal wear to be sent back so that it can be fixed for free. A small fee will be charged for materials & labor if it

 *is after 6 months from purchase

* has missing stones/beads/ metal elements

* has been broken from “discouraged user handlings” (please see next question for details) Please email mreneedesign@yahoo.com & refer to the return/exchange policy to return jewelry for repair. 
 
 What is “discouraged user handling”?
 Discouraged user handlings are activities that increase the chances of your jewelry breaking, turning, or not maintaining their shine, luster etc.  They include:

*Dropping, yanking or stepping on jewelry- M Renee Design jewelry is made of gemstones, beads & metals, all of which should be treated with great care. Often the gemstones are large and heavier than a hollow or plastic bead. Please take caution when putting on and removing jewelry. If at all possible stand over a rug to ensure that if it is accidently dropped; it will have less chance of breaking. Also, wire wrapped jewelry should endure normal wear but if continuously bent, smashed or yanked may decrease the durability of the wire.

*Wearing jewelry in the shower, tub, swimming pool etc. Water can damage the polished surface of most stones & semi precious gems. Please keep in mind that water increases the tarnish process.

*Putting jewelry on before you spray hairspray, perfumes, body lotions etc. Always make putting your jewelry on the last step in getting ready for the day. Hairsprays and perfumes are high in chemical content and have the potential to stain, tarnish or discolor jewelry. Also, removing your jewelry when using cleaning agents is recommended. 

 What can I do to avoid jewelry tarnish?
 The best way to avoid tarnish on metal is proper storage. The tarnishing process is much faster in a high pollution or humid atmosphere. Keeping jewelry in a clean plastic bag will slow down the tarnishing process.  Most water contains many chemicals and additives that will tarnish your gold filled and sterling silver jewelry. Avoiding water with your jewelry on will help to maintain your designs. Jewelry buff cloths are recommended for cleaning and should be used gently to remove tarnish. If you need more assistance cleaning sterling silver and gold filled metals, a small amount of warm water and a tiny drop of dishwashing liquid can be used on a soft cloth or cotton swab. Make sure all jewelry is air dried before storing. 


  What are your shipping costs?
  You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
           
 What is Your Return and Exchange Policy? 
 If for some reason you are not completely satisfied with your purchase you may return or exchange the unworn item within 14 days of purchase. Please submit a copy of your original receipt as well as an email to monica@mreneedesign.com  prior to returning to inform us that a package is coming from you. Please make sure your package is insured as M Renee cannot be responsible if any items are lost or damaged upon receipt. Items cannot be accepted if they have any missing pieces, are not in their original condition, or are not in their original package. Damaged products or products returned after more than 14 days will not be accepted. All returned products must be accompanied by the original packing slip and all returns are sent at the expense of the buyer. Additional shipping charges will apply to all exchanges and must be paid before the items can be sent. Also, do not write “jewelry” on the outside of the package when returning. 
 Please ship all returns and exchanges to:


M Renee Design

6954 Americana Pkwy

Reynoldsburg, Oh 43068 


What is Your Return Policy on Custom made jewelry Orders?
Special Orders/ custom made jewelry are all final sale. Special orders include any custom made design and or any adjustments made by your request to any existing jewelry design.

If you have any other questions that were not answered, please feel free to click on the questions & comments page & let us know!

Happy Accessorizing!